Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Service/Product Operations Specialist is an important role in meeting NTT Ltd.s strategic goals of service revenue protection and growth, and operating profit improvement. The position holder is responsible for helping to increase NTT Ltd.s ability to consistently and predictably deliver relevant, profitable and high-quality service offers and capabilities.
What You'll Be Doing
Key Responsibilities:
- Support the coordination of activities, actions and deliverables in key operational process which underpin the service/product development lifecycle process to ensure completion within time and budget and in line with development standards and methodologies.
- Manage changes to portfolio taxonomy and related service codes as both part of new service offer development and to support regular changes to financial reporting, including yearly changes to revenue and cost recognition, reporting progress to management teams.
- Manage the retirement of service codes as part of end-of-life processes and intercompany integration activities, reporting progress to management teams.
- Maintain and publish changes to service packaging plan which serves as official reference material for group and regional commercial teams ensuring that orders are properly booked and transacted.
- Coordinate a robust inter-lock with global portfolio teams to ensure portfolio changes align to global/group methodology for expedient time-to-market / release of developments.
- Coordinate with testing teams to ensure new service codes perform with expected behavior prior to their release to production systems.
- Coordinate with management teams so that communications are drafted and released in a timely manner.
- Look for ways to improve and/or streamline processes for managing portfolio taxonomy and service code lifecycle and implement process changes or develop toolsets accordingly.
Knowledge and Attributes:
- Detail-oriented individuals who are comfortable working with large datasets and with the ability to spot irregularities and ensure data consistency
- Advanced skills in Microsoft Excel preferred
- Good understanding of the vast range of IT operations and NTT service offerings
- Knowledge and understanding of IT industry environment and business needs
- Good relationship management and sound collaborative skills in working with internal and external business leaders and stakeholders
- Good communication skills (verbal and written) coupled with good questioning skills
- A go-getter with the ability to meet aggressive timelines
- Display growing knowledge and passion for area specialization
- Good conceptual insight and ability to think strategically
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage assigned work processes
- Service orientated individuals who are able to create client value whilst maintaining profitable business results
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computer Science or Business or related field.
- Relevant certifications such as Scaled Agile and ITIL are beneficial.
Required Experience:
- Moderate level of experience working in an Information Technology environment, particularly within IT Operations
- Moderate level of experience in similar role within a related environment
- Moderate level of experience in effective product lifecycle management and service delivery excellence
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
