Service Operation Executive

About the Job

You will be handling complete Service Salesforce account management, mapping and new requirement changes on a day to day basis. Should take the ownership on resolving the issues and helping out the team use Salesforce flawlessly.

Responsibilities

Creating a Salesforce account and completing the mapping.

On request updating the ticket queue and the agent list.

Building the reports in Salesforce.

Verifying the user mapping data.

Creating a dashboard view for the team.

Handling administrational tasks.

Must-Have Skills

At Least a year experience as a Salesforce administrator changes.

Knowledge on Salesforce Administration and Sales, Service cloud changes.

Excel formulas to validate the mapping.

Creating Dashboards and reports in Salesforce.

To use google sheets