Service Officer

Description

We are seeking a Service Officer to join our team. The ideal candidate will have 0-1 years of experience in customer service or a related field. The Service Officer will be responsible for handling customer inquiries, resolving complaints, and providing general assistance to customers.

Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements.
• Skill and Competency.
• Functional.
• Business Knowledge Process Knowledge.
• Product Knowledge.
• Customer Orientation.
• Language skills English / Telugu.
• Telemarketing / Selling Skills.
• Basic computer skills MS Excel, Word.
• Behavioral.
• Values Integrity / Honesty / Respect.
• Communication Oral & Written skills / Listening.
• Executive Presence.
• Business / Telephone Etiquette.
• Influencing Skills.
• Empathy.
• Self-driven / Initiative.
• Ability to manage stress.
• Willingness to learn.

Education and Experience

• Graduate in any stream.
• 0-12 months experience in tele sales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and customer service software.
• Knowledge of customer service principles and practices.
• Ability to handle stressful situations and difficult customers.