YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire Customer Service Management (CSM) Professionals in the following areas :
Job Description
Experience required: 5-7 years.
About The Role -
We are looking for a skilled and experienced ServiceNow CSM Business Analyst with over 2 years of experience in the Customer Service Management module, overall experience should be 5 plus year as BA. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record of successfully managing diverse stakeholders. Candidate will play a key role in gathering business requirements, coordinating User Acceptance Testing (UAT), conducting training sessions for end users, and supporting organizational change management efforts.
Key Responsibilities -
- Act as the subject matter expert (SME) for the ServiceNow Customer Service Management (CSM) module.
- Gather, analyze, and document business requirements from various stakeholders to design effective ServiceNow CSM solutions.
- Translate business requirements into functional specifications and ensure alignment with overall business objectives.
- Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery of ServiceNow CSM features and functionalities.
- Deliver training sessions and workshops to end users to ensure seamless adoption and utilization of the ServiceNow CSM module.
- Facilitate and support organizational change management processes related to the implementation of ServiceNow CSM.
- Collaborate with cross-functional teams, including IT, customer support, project managers, and external vendors, to ensure smooth project execution.
- Identify and implement best practices to optimize the performance and functionality of the ServiceNow CSM module.
- Provide ongoing support and troubleshooting assistance for any issues related to ServiceNow CSM.
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture
