What You'll Do
Responsible for delivering the best possible service experience for Enhanced customers. Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone's contractual commitments.
- Drive customer satisfaction whilst delivering the best possible service experience across Vodafone
- Support customers by directing them towards Vodafone's support model and any associated systems/processes
- Own and maintain Service Inventories & any customer information used across the business
- Provide support to the wider service community as and when required to meet customer's deadlines
Essential
- 7 + years of experience in a Service Management role (Customer facing role)
- Must be from Telecommunications and Terminology background
- Should have worked with Senior stakeholders
- Experience in managing vendors/carrier.
- ITIL foundation
- Fundamentals of transmission devices (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN.
- SDWAN Architecture (Specific to customers who run services via SD WAN Solution)
- BE/B-Tech, ITIL Foundation, Telecom Background & Product Knowledge
Desired
- Experience working in remote/virtual team and environment
- Expertise in LAN WAN technology and Knowledge of carrier level network topologies.
- SDWAN Architecture (Specific to customers who run services via SD WAN Solution)
- Service level management
- Strong presentation and reporting skills
- Cloud Infrastructure
What's In It For You
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