NIDO Automation is looking for Service Manager - Technical to join our dynamic team and embark on a rewarding career journey
- Team Management: Oversee a team of service technicians, coordinators, and support staff
- Provide leadership, guidance, and mentorship to ensure efficient and effective service operations
- Set performance expectations, conduct regular performance evaluations, and provide feedback to team members
- Service Delivery: Ensure the timely and successful delivery of services to customers
- Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs)
- Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery
- Act as a point of contact for escalated customer issues and work towards resolution
- Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations
- Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime
- Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations
- Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage
- Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures
- Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction
- Conduct regular audits or inspections to identify areas for improvement
- Financial Management: Manage service budgets, monitor expenses, and implement cost control measures
- Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency
- Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians
- Stay updated with industry trends, new technologies, and best practices in service management
- Provide coaching and professional development opportunities to team members
- Safety and Compliance: Ensure compliance with safety regulations and company policies
- Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties
- Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance
- Maintain accurate documentation of service activities, customer interactions, and equipment service histories
