Service Manager

Designation: Service Manager

Location: Indore (M.P.)

Job Description:

The Service Manager is responsible for managing the service center's operations, ensuring efficient workflows, and maintaining high customer satisfaction. This role involves organizing schedules, overseeing staff performance, and implementing operational improvements.

Key Responsibilities:

1 Operations Management:

2 Organize schedules and workflows to meet business demands.

3 Develop and implement strategies for efficient operations.

4 Introduce new procedures to enhance efficiency.

5 Coordinate with other departments for smooth operations.

6 Handle customer inquiries and complaints promptly.

Team Leadership:

1 Assist supervisors in employee evaluations and improvement plans.

2 Foster team camaraderie and a positive workplace culture.

3 Guide and support junior staff in daily tasks and projects.

4 Conduct training sessions to enhance employee effectiveness.

5 Perform regular performance reviews and provide feedback.

6 Recruit and train new employees.

Policy Enforcement and Compliance:

1 Enforce company policies and procedures.

2 Act as a liaison between staff and senior management.

3 Ensure inventory accuracy and conduct audits.

Performance and Reporting:

1 Produce accurate and timely reports.

2 Identify cost-saving measures while maintaining quality.

3 Evaluate business performance and identify improvement opportunities.

Customer Relations:

1 Communicate with the team to understand their needs and provide quality service.

2 Resolve customer issues promptly to ensure satisfaction.

Collaboration and Strategy:

1 Work with cross-functional teams to achieve goals.

2 Collaborate with store teams to develop customer satisfaction and profit strategies.

3 Lead team meetings to review results and communicate priorities.

Qualifications:

1 Minimum 3+ years of experience in managing service operations or similar roles.

2 Strong leadership and team management skills.

3 Excellent communication and interpersonal abilities.

4 Effective operational strategy development and implementation.

5 Strong problem-solving and conflict resolution skills.

6 Ability to analyze business performance data and derive actionable insights.

7 Commitment to excellent customer service.

8 Post-Graduation (Preferred)

9 Telecom Industry Experience (Preferred)

10 Salary as per company norms.

Interested candidates can send there CVs on-:

* [Confidential Information] / [HIDDEN TEXT]

• * 7879154865 / 6266537554

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