Service Manager-BRANCH BANKING-Branch Banking

Service Manager- Branch Banking
KRAs: . Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches) . Manage a Service Team. . Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements. . Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities . Authorize and check Teller and Relationship teams entries for customer transaction/ service request . Check end products, Check vouchers to clear transactions . Vault / Key custodian of the Branch . Manage the Service Scores of the branch . Branch Lobby and Customer Queue management. . Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. . Customer complains management and ensuring resolution of all complaints within TAT. . Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Desired Candidate Profile: . Meticulous & has an Eye for detail . Ability to manage and motivate front office staff. . Thorough overall understanding of branch banking operations . Graduate : 6 - 8 years of experience . Post Graduate : 4 - 6 years of experience . Should possess customer orientation and team leader qualities