Service Manager

Key Responsibilities:

• Oversee the daily operations of the service department, ensuring efficient workflow and productivity.
• Manage and mentor a team of service advisors, technicians, and support staff.
• Maintain high levels of customer satisfaction by addressing customer concerns promptly and professionally.
• Develop and implement service processes and procedures to improve efficiency and quality of service.
• Monitor key performance indicators (KPIs) and implement strategies to achieve service goals and targets.
• Ensure compliance with Audi brand standards and guidelines.
• Coordinate with the parts department to ensure availability of necessary parts and timely repairs.

Qualifications:

• Proven experience as a Service Manager or similar role in an automotive dealership, preferably with a luxury brand.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• In-depth knowledge of automotive systems, repairs, and maintenance.
• Ability to analyze data, identify trends, and implement effective solutions.