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BT Group

Service Management Professional

Early Applicant
  • 4 months ago
  • Be among the first 50 applicants

Job Description

Why this job matters

The Site Reliability Engineering Professional is responsible for supporting BT to be in the best position to deliver the service performance, reliability and availability that internal and external customers expect.

What You'll Be Doing

As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.

Job Responsibilities

  • Execute software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
  • Create secure and high-quality code and maintains the tools that run synchronously with appropriate systems
  • Develop scripts for automating complex business journeys and remove TOIL
  • Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
  • Proactively identify hidden problems and patterns in data and uses these insights to drive improvements
  • Contribute to software engineering communities of practice and events that explore new and emerging technologies
  • Adds to team culture of diversity, equity, inclusion, and respect

Required for the job

  • A Bachelor or Master's degree in a relevant field
  • Experience 2-5 years
  • Experience in tools like servicenow, github.
  • Formal training or certification on software engineering concepts and 2+ years applied experience
  • Hands-on practical experience in application development and operational stability
  • Experience in developing, debugging, and maintaining code in an environment with one or more modern programming languages and database querying languages
  • Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
  • Experience in observability monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk

Experience you would be expected to have

A PROACTIVE ATTITUDE TO ENHANCEMENTS AND BRINGING SERVICE IMPROVEMENTS & BEST PRACTICES

Experience Working With Large Data Sets

DEMONSTRATES CONTINUED PERSONAL/PROFESSIONAL DEVELOPMENT

SOFT SKILLS: THE ABILITY TO GATHER REQUIREMENTS AND PRESENT SOLUTIONS TO STAKEHOLDERS.

PROGRAMMING SKILLS: PYTHON, PLSQL, SHELL SCRIPTING

About Us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

More Info

Industry:Other

Function:technology

Job Type:Permanent Job

Skills Required

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Date Posted: 27/06/2024

Job ID: 83223585

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