- Manage service requests and incidents, ensuring adherence to SLAs and resolving issues promptly.
- Ensure smooth delivery of service for all insourced operations.
- Monitor service performance and identify areas for improvement, implementing proactive measures to enhance service delivery.
- Work with respective service delivery section heads to resolve any issues in delivery.
- Upgrade skills and knowledge about banking operations and project management to stay updated with industry standards.
- Identify skill and knowledge gap within Service Management team and take steps to fill the gap through internal and external training programs.
- Ensure that all corporate banking services comply with relevant regulations, policies, and security standards.
- Analyze data to identify trends and make data-driven recommendations for service improvements.
- Develop and implement crisis management and recovery plans to ensure uninterrupted service delivery during unexpected disruptions.
Candidate Qualifications:
- 10+ years of relevant experience in corporate service management.
- Extensive experience in corporate banking or financial services with a track record of managing client relationships and service delivery.
- Familiarity with banking regulations and compliance standards applicable to corporate banking services.
- High proficiency in handling business operations and procedures.
- Excellent interpersonal and communication skills for building and maintaining client relationships.
- Knowledge of risk management and compliance practices in banking.
- Demonstrated ability to work effectively in a team and collaborate across various departments.
