Service Level Management-Availability Management Analyst

Experience Required

ITIL accreditation or Computer Science or equivalent, or a related discipline. At least six years related experience as a Service Delivery specialist/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Request, Problem, Release, Change, Capacity and Configuration.

to have a good understanding of the ITIL disciplines

to have a tooling awareness and automation driven to maximise efficiency

to have practical experience of defining process workflows

to have practical experience of continuous improvement methods and techniques

to have a good understanding of statistical and analytical principles and processes

to possess good interpersonal skills for written, oral and face to face communications

to possess skills in influencing and negotiation methods and techniques

to have a analytical mindset, build and report on key metrices to baseline and seek improvements where necessary

to have the ability to understand how the IT technology supports the business

to have a reasonable understanding of Cost Management principles.