Service Head / GM Service for Leading Automobile company Rajkot
We are looking for a highly motivated and experienced Service Head / GM Service for our leading automobile company in Rajkot. The ideal candidate will have 5-10 years of experience in the job market context of India and possess a strong understanding of the automotive industry.
Responsibilities
- Develop and implement service strategies to meet customer needs and exceed expectations
- Manage and lead a team of service professionals to achieve business objectives
- Ensure high levels of customer satisfaction by providing exceptional service and support
- Develop and maintain strong relationships with customers, vendors, and suppliers
- Oversee the maintenance and repair of vehicles, ensuring quality workmanship and timely completion
- Monitor service operations to identify areas for improvement and implement solutions
- Maintain accurate records and reports on service activities and performance
- Manage service budgets and ensure financial targets are met
- Ensure compliance with all regulatory and safety standards
Skills and Qualifications
- Bachelor's degree in automotive technology, business administration, or a related field
- 5-10 years of experience in service management within the automotive industry
- Strong leadership and management skills, with experience leading teams
- Excellent communication and interpersonal skills
- Proven track record of delivering exceptional customer service
- Strong technical knowledge of automotive systems and repair processes
- Ability to analyze data, identify trends, and implement solutions
- Experience managing budgets and financial targets
- Knowledge of regulatory and safety standards
- Ability to work effectively in a fast-paced, dynamic environment
