Job Advert
Internal Job Title: Service Executive - After Sales Service - 2 years fixed term contract
Business: Lucy Electric India Pvt Ltd
Location: Based in Nashik (Coordinator for East /West /South/North)
Job Reference No: 3390
Job Purpose
To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support. Also, promote services as revenue generation model in all 4 regions.
Job Context
Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.
Providing commissioning and after sales service support to customer on site in all regions.
Monitor and resolve the customer complaints at site in all regions.
Tendering and quote for out of warranty refurbishments and spares
Training to field staff- Lucy Employees and customers
Communication with the customer for corrective and preventive actions.
To track and generate the Service and spares revenue.
Job Dimensions
This position will report to AGM- After Sales Service and will be based at Nashik.
Key Accountabilities
These will include:
Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
Schedule and organize the manpower to ensure proper scheduling of repairing units , both under warranty and Non warranty.
Monitor and daily reporting of the status of customer complaints.
Communicate with the customer for complaint acknowledgement, support and resolution with CAPA
Qualifications, Experience & Skills
Minimum Qualifications, Knowledge and Experience
Bachelor's Degree Engineering (Electrical) /DME with minimum 35 years experience in After sales- Commissioning, Services & Spares in similar industries.
Customer management and Operations.
Technical knowledge for electrical switchgear and distribution network.
Behavioural Competencies
Focus on delivery.
Time Management.
Good communication skills
Does this sound interesting We would love to hear from you. Our application process in quick and easy. Apply today!
