- Single pointcontact with customer.
- Visiting customersin reactive / warranty / proactive conditions. Submitting service reports plan of actions to customer for advance shut down / preventive maintenanceplanning.
- Responsiblefor chargeable visits, invoicing payment collection in the region.
- Collecting /updating / recording data of competitors installations in the region.
- Collecting /updating / recording data on boiler performance / availability / overallsatisfaction with performance of equipment.
- Carryingtrouble shooting of technical issues / failure analysis / operational issues,etc.
- Co-ordinationwith HO customer on existing equipment s its performance.
- Generatingfield data for product improvement.
- Generatingbusiness leads through apt prompt service.
Critical Competencies for theJob:
- High Customer centricity.
- Positive / Proactive thinking.
- Product knowledge on AFBC / CFBC / Travelling grate /Oil Gas fired boilers, heaters, waste heat recovery boilers, component function, performance parameters and MOC.
- Should be a highly motivated self-starter and a teamplayer, considering the strike rate and the cold calls that are tobe made.
