Service Engineer

• The person should have enough capability to handle Chromatography systems in terms of Installation, Commissioning, Preventive Maintenace, troubleshoot and root cause finder for an issue and Hardware / Software related knowledge
• The Technical Support Professional will be responsible for providing expert technical support to customers and field engineering teams for specific products
• The holder of this position will oversee the provision of technical (hardware / software / process / application) expertise to customers and the field engineering team
• The goal is to ensure all field technical queries and problems are satisfactorily closed down within the agree customer service levels

Main Responsibilities & Tasks:

• Manage the resolution of all product related problems where solutions do not already exist

• Maintain accurate configuration control records for the field installed base on the company network

• Develop performance metrics, and monitor the performance of allocated equipment in the field

• Build and maintain a product based knowledge database of essential information for allocated products and actively advertise and share this knowledge with appropriate personnel both internally and externally

• Organize field retrofit and upgrade programs as required to maintain / improve safety or functional specification

• Develop new services and upgrades around allocated products

• Assist in the writing / editing of technical manuals for equipment operation and maintenance

• Review technical documentation on a regular basis

• Lead relationships with internal groups, providing feedback to product engineering and management on matters relating the field performance

Qualification & Skills:

• Academic degree in mechanical or electrical engineering or Electronics engineering or Instrumentation & Control engineering or Chemical engineering o

• Minimum 6 years experience as a field support engineer, machine control engineer, development engineer or technical support engineering covering sophisticated capital equipment

• Experience in delivering service / user training to groups of various sizes in person

• Experience of systems used in similar bioprocess applications is highly desirable

• Effective customer facing skills

• Accurate technical writing skills

• Ability to manage meetings effectively

• Strong, effective communication skills

• Team player