Your Role
Service Operations-
- Receive the weekly preventive maintenance and daily breakdown schedule from the service planner. Check with the service planner and sales engineer for spare parts availability at site. Complete the service at customer site.
- Understand the service procedure from the technical support team in case of a complex procedure.
- Create the service report post job.
In order to complete service interventions at customer site
Service efficiency
- Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.
- Improve utilization hours.
- Identify potential spares and service needs with the service planner to be shared with the sales team.
- Visit detractor customers with complaints to understand and resolve the issue. Implement action plans prepared by Manager for converting detractors into promoters.
In order to improve service revenue and enhance customer satisfaction
Dealer Operations Monitoring-
- Train dealer engineers to solve complex technical problems
- Keep them updated with relevant technical and product related information
- Monitor complaints of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population
In order to equip dealer's service engineers to perform service interventions first time right and to maximize revenues and customer satisfaction through Dealership.
Failure reporting-
- Timely reporting of warranty complaints and product quality related issues
Escalation of customer feedback
In order to help the product company in addressing product quality issues
To succeed, you will need
- Diploma in Mechanical / Electrical Engineering
- Minimum 3 yrs. relevant experience in related field. Applicants who are already working as Service
Engineer will have added advantage.
In return, we offer you
- Have multiple interactions with different stakeholders internally and externally
- A culture known for respectful interaction, ethical behavior and integrity where sustainability matters
- Potential to see your ideas realized and to make an impact on technically interesting projects
- New challenges and new things to learn every day
- Plenty of opportunities to grow and develop
- Global job opportunities, as part of the Atlas Copco Group
City
Delhi
About Leybold
Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.
