The Service Engineer reports directly to Regional Parts and Service Manager (RPSM) of that region and If any Region does not have Regional Service Manager than he would report to Regional Sales Manager .
Job Overview
Responsible for the complete service activities of Epiroc CC in the assigned territory and supports the installed fleet to the satisfaction of customers, while ensuring Epiroc guidelines are strictly followed. Also, to ensure the given business targets of organisation are achieved.
Responsibilities
- Equipment commissioning and warranty support: Direct or via Business Partners
- Timely reporting of warranty complaints and product quality related issues.
- Installed fleet mapping and ensure 1:1 fleet relation.
- Support Business Partners in the region for achieving business targets.
- Special focus on Key customers satisfaction assigned particularly to him.
- Support Business Partner with suggested stocking guides as per Machine utilisation
- Support in execution of Service Agreements
- Forward customer feedback and any leads on new equipment
- Support in promotion of Equipment / component rebuilds
- Coordinate with Customer Support Officer on support issues like parts quotation, invoicing, deliveries, or outstanding payments.
- Track Equipment utilization and ensure committed KPI s as per Customer PO are achieved.
- Guide Business Partner engineers to solve technical problems. Keep them updated with relevant technical information
- Monitor complaint registers of Business Partners and ensure timely restoration of equipment is executed.
Other Responsibilities Compliance with Corporate Guidelines:
. Follow in letter and spirit the Epiroc, Vision, Mission and Core values.
. Comply with the Epiroc Business Code of Conduct.
. Comply with the policies and procedures communicated from time to time.
. Perform any other tasks given by supervisor from time to time.
- Degree or Diploma in Mechanical or Electrical or Electronics Engineering
- 03-04 Years relevant Job Experience
- Technical Level 1 & Technical Level 2 Certified
