Service Engineer / Sr. Service Engineer
Job Purpose
- Handle all Service calls efficiently to gain Customer Satisfaction
- Generate revenue through recommending Spare parts after service visit
- To attend and prioritize service calls to minimize resolution time
- Ensure sharing Best Practices within team to build more technical strength
Duties And Responsibilities
- Attend all service calls as per schedule given by Service Coordinator/Dispatcher
- Submitting critical & recommended Spare Parts list to Customer after service visit
- Timely submissions of Service reports and related reports to close calls raised in SAP
- Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs
- Decision making and problem solving attitude with joint team efforts
- Always suggest ways in improving handling of Installations & Commissioning
- Follow up on Payments with Customers
- Implementing measures for enhancing Safety levels during service
- Responsible for fulfilling all necessary documents related to Service activities
Qualifications
- Education : Diploma or Degree in Mechanical, Electrical, Electronics
- Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits
- Skills : Technical Skills, Good Communication Skills
- Abilities : To fulfill Customers requirement ensuring 90% uptime of MHEs
- Other characteristics such as personal characteristics : Humbleness
- Professional Certification : Course on basic Hydraulics & Electrical
