Role: Service Desk Executive
Requirement: -
Desktop support technician responsible for setup and deployment of all devices, for new hires onboarding and/or for repair/replacement in response to Service Desk tickets. Must work independently to manage one's time to meet the demands of our associates.
Responsibilities:
Respond to telephone, email, and online requests for technical support.
Provide high level of customer service and quick resolution times
Follow-up directly with the customers.
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
Identify, research, and resolve technical problems of moderate complexity.
Provides support to end users for computer, application, system, device, access, and hardware issues.
Document, track, and monitor technical issues using applicable systems and tools.
Utilize Service Desk software to keep track of help tickets, resolution and working times.
May coordinate with other teams or departments to resolve user problems.
Escalate unresolved issues to the next level of support personnel
Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Provide guidance and support and keep information on company IT products and services
Assist in support of all business-related Information Technology systems
Qualifications:
Associate degree in computer related field or equivalent training preferred.
0 to 2 years support experience required.
CompTIA A+ (Preferred)
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Proficient with Windows 10 OS, Mac & Mobile (iOS & Android).
Basic ability to work independently and manage one's time.
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Customer-oriented and patient
Level: L1
Compensation: Up to
- 5 LPA Annually
About us: -
https://www.compucom.com/about-compucom/
