Search Jobs
Search by job, company or skills
Search by job, company or skills
TCS is hiring for Service Desk Role!!
Job Description:
.Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
.Willingness to work in any shifts including night shifts and weekends
.Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
.Should be flexible for voice support
.&nb sp Ability to understand customer issue and route to appropriate team
.Must be a strong cross-team collaborator
.Requires ability to thrive in a demanding, fast paced 24.7.365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
.Basic knowledge about Systems, backup and Network
.Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Role:Executive
Industry:IT/Computers - Software
Function:BUSINESS PROCESS SERVICES
Job Type:Permanent Job
Date Posted: 22/11/2024
Job ID: 101198369
Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
