Detailed description for technical support
- First point of receiving problem calls from the Retail outlets
- First diagnostic and troubleshooting of problem on Phone
- Information collection on problem and possible cause of failure
- Use on line Diagnostics tools to trouble shoot the problem
- In case of failures escalate the problem to the Vendor / L2 /AMM as defined.
- In case of warranty failures escalate to L2 to take up with OEM and expedite the rectification
- Keep down time of the equipment to minimum
- Maintain MTTR within specified SLA
- Accurate guidance to field vendor engg. for carrying exact spare parts
- Coordinate with handyman/ Vendor Field engg. staff to rectify problems reported
- Coordinate with the OEM support offices on warranty replacements
- Provide data for failure trends and analysis
- Provide data for spares consumption pattern analysis
- Provide MIS for Daily / Weekly / Monthly analysis of failures
- MIS on efficiency of repairs
- Work on smooth flow of information related to Technical upgrades to field
- Identify and provide inputs for training needs of field staff to L2 team
- Identify needs and provide data for preparation of simplified maintenance tools
- Work with applications support team to identify and carry out on line diagnostics
- Provide data for improving applications configuration to ease operation efficiency
- Working with the rotational shifts 24/7
Job Type: Permanent
Pay: 14,000.00 - 19,000.00 per month
Benefits: - Leave encashment
* Paid sick time
Day range:
Shift:
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Work Location: In person
