DEAR CANDIDATES,
WE ARE HIRING SERVICE DESK OFFICER
TITLE: SERVICE DESK OFFICER
LOCATION: SAUDI ARABIA
Job Description
- Provide daily network status reports to the operations team.
- Create monthly metrics and reporting of service desk tickets.
- Provide direction on IT support issues, and keep appropriate staff informed of issues or concerns.
- Receive, manage and help to resolve online, chat and phone initiated technical issues and inquiries.
- Escalate issues to appropriate teams as necessary.
- Troubleshoot independently and resolve certain levels of IT support issues.
- Develop standard operating processes and procedures to promotes consistency.
- Receive, prioritize, document and actively resolve end user help requests and Incidents.
- Analyze IT incident reports and service requests to identify trends.
Best Regards,
Christina
Recruiter Al Sartaj management Services
Sector 135 Noida Whatsapp your CV @ +91 7836890429 / +91 9311861216
Email: [Confidential Information]
