Job Description
Must Have:
.2-3 years of experience as a Help Desk Technician or other customer support role
.Good understanding of computer systems, mobile devices, and other tech products.
.Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.
.Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
.Performing remote troubleshooting through diagnostic techniques and pertinent questions
.Walk the customer through the problem-solving process.
.Direct unresolved issues to the next level of support personnel
.Provide accurate information on IT products or services.
.Respond to email messages for customers seeking help.
.Record events and problems and their resolution in logs
Good to have:
.Follow-up and update customer status and information
.Pass on any feedback or suggestions from customers to the appropriate internal team.
.Identify and suggest possible improvements to procedures.
.Install, modify, and repair computer hardware and software.
.Determining the best solution based on the issue and details provided by customers.
Desired Candidate Profile
BACHELOR OF ENGINEERING
