Service Desk Team Leads
- Team Management and Leadership
Oversee the day-to-day operations of the service desk team.
Provide ongoing training and development opportunities for team members.
Conduct regular performance reviews and provide feedback to team members.
Manage team schedules to ensure coverage during operating hours.
Oversee and assist in the resolution of complex or escalated issues.
- 2. Operational Management
Ticket Management: Ensure that service desk tickets are managed efficiently, with proper prioritization and timely resolution.
Process Improvement: Identify and implement process improvements to enhance service desk operations.
Documentation: Ensure that all procedures, guidelines, and policies are well-documented and kept up to date.
- 3. Reporting and Analysis
Metrics and KPIs: Monitor and report on key performance indicators (KPIs) and service metrics.
Trend Analysis: Analyze service desk trends and data to identify areas for improvement.
Reporting: Generate and present regular reports on service desk performance to management.
Feedback Loop: Create and maintain feedback loops with customers and team members for ongoing improvement.
Job Type: Full-time
Pay: 22,000.00 - 25,000.00 per month
Hari Kerja:
Sif:
* Morning shift
Work Location: In person
