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About FSL:
FSL is one of the fastest growing Digital business services company. It is one of global leaders in Healthcare, Mortgage and Collection business services. It is close to a US$680 million in revenues and 30K workforce. It is at the forefront of the leap in new age Digital services (deep tech, AI, Automation) as it is closest to the business, domain knowledge and access to data and people who can gain from it. We are creating a technology team which will create multiple platforms and products that serve our business and customers in a Digital first manner. To that end, we are looking for Full Stack developers across MEAN/MERN stack along with Java experience. And Data Science, AI, ML experience will be an added advantage.
This is an exciting opportunity to be part of an organization which has clear goal and objective set in going Digital first, and top leaders in this space from top-tier companies have joined to make this happen. You will be exposed to a start-up like environment within a reasonably large organization and get to work on deep tech with clear business objectives, and intent for deep investments.
About the role:
Service Desk Team Lead
The Service Desk Lead is responsible for managing the day to day operations of the Service Desk. is the first point of contact for any IT related Incidents or Service Requests.Their responsibilities include ensuring customer requirements are met in terms of communication, resource allocation, prioritizing, escalating, providing metrics and resolving incidents and requests. They oversee the day-to-day effectiveness of the service ensuring targets are met. They act as a escalation point not only for the service desk team but for internal staff as well.
Skills
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of hands-on experience
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Date Posted: 22/06/2024
Job ID: 82674795