Who We Are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to the Customers.
Job Description
Job Title :
Service Desk L2 Support Engineer ( US Time zone )
Experience : 3+ years
Job Type : Full-Time
Location : Hyderabad, Telangana
We are seeking a skilled L2 Support Specialist to join our technical support team. The ideal candidate will have extensive experience in software and hardware troubleshooting, with a focus on Windows operating systems, Microsoft Office 365, and various customer-specific legacy software. The L2 Support Specialist will play a crucial role in resolving complex technical issues, providing onsite and dispatch support, and ensuring seamless operation of video conferencing and audio devices.
Responsibilities
Key Responsibilities:
- Software Support: Provide advanced troubleshooting and support for Windows 7, 10, and 11 operating systems.
- Office Applications Support: Assist users with issues related to Microsoft Office 365 applications.
- Legacy Software Support: Follow standard operating procedures (SOPs) to support customer-built legacy software.
- Hardware Troubleshooting: Diagnose and resolve hardware issues for devices covered under warranty and annual maintenance contracts (AMC).
- Dispatch Support: Coordinate and manage dispatch support as outlined in the provided support table.
- Onsite Engineer Support: Provide onsite technical support in accordance with the guidelines specified in the support table.
- Printer Support: Offer hands-on assistance for printer setup, troubleshooting, and maintenance.
- Video Conference & Audio Devices Support: Provide hands-on and remote support for video conferencing and audio devices, ensuring optimal performance.
Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
