| Our client is the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. They develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Their expert family of brands creates substantially more value for candidates and clients across 80 countries and territories and has done for 70 years. In 2018, Our client was named one of the World`s Most Ethical Companies for the ninth year and one of Fortune`s Most Admired Companies for the sixteenth year, confirming their position as the most trusted and admired brand in the industry. | | Our client is looking for candidates for Service Desk Knowledge - Manager role.
Key responsible Knowledge Manager for Service Desk
- Proactively identify areas needing Knowledge articles
- Build detailed documentation of these processes and governance mechanism
- Provide technical expertise and ownership
- Demonstrate knowledge of Infrastructure/applications production support
- Manage the partner and supplier ecosystem to ensure quality operations and deliverable as well as continuous performance management and oversight in line with role requirements.
Desired candidate should have
- Bachelor`s degree in Computer Science, Computer Engineering, Information Technology, or relevant field.
- Overall, 8-12 years of Experience in Support functions primarily managing ITSM for Infra & Application Support
- Must have 8-10+ years` experience & understanding in supporting large scale enterprise wide ITSM functions like especially Knowledge Management
- Positive attitude and a strong commitment to delivering quality work.
- Strong experience in managing and providing leadership to internal and outsourced team size
- Experience as a team lead in managing ITSM Management functions will be a plus
- Strong Experience in Process Management, Operational Governance on all production services activities and domains
- Strong experience in managing multiple vendor partners and bring them together to resolve critical incidents, manage complex changes
- Exposure to multiple, diverse technologies and processing environments
- Knowledge of all components of a technical architecture
- Knowledge of business process re-engineering principles and processes
- Effective communication skills (written and verbal) to properly articulate impact & changes management and other IT development partners.
- Passion for building data driven culture, growing talents and hunger for making big impact.
- Strong interest and curiosity in leveraging the latest in tech to solve customer problems.
- Experience in communicating with end users, technical & business teams
- Experience meeting goals in a fast-paced environment with rapidly changing needs
- Demonstrated success building cross-functional relationships in a dynamic environment.
- Strong written and verbal communication skills
- Know how to work with customers and articulate their challenges.
- Functional knowledge of ecommerce, supply chain, and order management.
Job location : Chennai | 
