Service Desk Engineer

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100.

WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We are quoted on the London Stock Exchange and the New York Stock Exchange. Key performance indicators for WPP (2020) include Billings of 46.9bn and Revenue of 12bn.

Visit our LinkedIn page to see what we're up to!

Why we're hiring:

The primary function of the Support Technician is to is to provide remote support to staff across the Globe.

The role will be required to work 24x7 with rotational shifts and rotational week offs.

• Provide technical support for desktop issues both MAC and Windows throughout the company
• Support users across Hogarth 24x7
• Technical support for in-house agency facilities
• Adobe Creative Cloud support, experience in troubleshooting Adobe Products.
• Microsoft Office support including O365 License Administration and Management.
• Good understanding and troubleshooting skills of general applications used by end users such as Microsoft Teams, Outlook, Word, PowerPoint, Excel, SharePoint etc.
• Previous experience as a Desktop and Service Desk Technician is a valuable add on.
• User Account /Mailbox, Distribution/Security Groups creation in Active Directory.
• Experience in working with Microsoft Azure as an L1 is an added advantage.

What you'll be doing:

• Good experience of Mac and Windows OS support
• Basic understanding of computer network concepts
• Understanding computer management software
• Good analytical and problem-solving skills
• General can-do service attitude
• Excellent time management skills and multi-tasking abilities within tight deadlines
• Excellent communication skills

What you'll need:

• Media background/worked in Marketing Communications as a support technician, would be advantageous.
• Experience of supporting Windows operating systems and MAC.
• Active Directory experience
• ITIL v3 Foundation knowledge and certification
• Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre)
• Microsoft Azure Experience.
• RPA knowledge advantageous
• VB scripting is advantageous

Who you are:

You're open:We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people We promote a culture of people that do extraordinary work.

Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.