WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
Why we're hiring:
At WPP, technology is at the heart of everything we do . I t is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.
To bring the experience for our colleagues, clients, and partners to the next level,we need aBusinessService Designer to build and grow our service design capability across IT. Working alongside the Business Service Design Lead, this role will be responsible for delivering a multidisciplinary approach to designing and launching services and experiencesforour colleagues and clients. It will drive some of the most ground-breaking projects WPP has seen and will lead the advancement of our approach.
This rolewill be
to deliver service design activities foradesignatedpractice/product group, depending on the size, complexity and needs of the project . The role will
leverage research insights and data to design solutions; responding to challenges, often in collaboration with usersand other stakeholders,andwillwork strategically onend-to-endservices
to deliver improved service outcomes and costed savings.
The role will be primarily hands-on, however in support of the business design lead there will be oportunities to help set the direction of the service design capability in WPP IT, establishing ways of working and best practice, and advocating for the service design profession with IT, across WPP and externally.
The rolewill be seen by project team/sand stakeholders as a
trusted practitioner and will build strong trusted relationships with these groups. Itwill work with thehead of Discovery and Design and the Business Service Design Lead to identify opportunities toinnovate experiences and services andwill actively participate in Community of Practice efforts and broaderDesignefforts.
What you'll be doing:
Specific responsibilitiesof this rolewillinclude:
- Support the delivery of service and product design projects
- Work as part of multi-disciplinary teams to design, prototype and build multi-channel services
- Deliver quality design work and inspire thecolleagues,clientsand partners towards these standards
- Use design research techniques to uncover customer needs and pain points
- Understand,analyseand map complex journeys and processes
- Support the development of service concepts, blueprints and other service design artefactsthat could scale
- Design and facilitate research and insight programmes
- Lead experiments and design sprints
- Understand supporting systems and organisational structures
- Contribute to the design new services from scratch .
- Advocate and support the advancement of the service design approach.
- Support new businessinnovationefforts by providing expert information in pitch efforts.
- Play a role in our service design Community of Practice and industry,and regularly share your work and ideas with the broader team and community.
What you'll need:
Specific responsibilitiesof this rolewillinclude:
- Support the delivery of service and product design projects
- Work as part of multi-disciplinary teams to design, prototype and build multi-channel services
- Deliver quality design work and inspire thecolleagues,clientsand partners towards these standards
- Use design research techniques to uncover customer needs and pain points
- Understand,analyseand map complex journeys and processes
- Support the development of service concepts, blueprints and other service design artefactsthat could scale
- Design and facilitate research and insight programmes
- Lead experiments and design sprints
- Understand supporting systems and organisational structures
- Contribute to the design new services from scratch .
- Advocate and support the advancement of the service design approach.
- Support new businessinnovationefforts by providing expert information in pitch efforts.
- Play a role in our service design Community of Practice and industry,and regularly share your work and ideas with the broader team and community.
Who you are:
You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people We promote a culture of people that do extraordinary work.
Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice ( https://www.wpp.com/people/wpp-privacy-policy-for-recruitment ) for more information on how we process the information you provide. 
