Service Delivery Manager
We're seeking a passionate and experienced Service Delivery Manager to lead six interconnected teams responsible for the entire software marketplace onboarding journey - from pre-boarding preparation to post-boarding success. You'll wear many hats, overseeing day-to-day operations, delivery excellence, performance optimization, and thought leadership in this dynamic role.
Key Responsibilities
- Strategic Leadership: Develop and implement a comprehensive onboarding strategy across pre-boarding, onboarding, and post-boarding phases.
- Team Management: Foster a collaborative and high-performing environment across six connected teams, driving efficiency and effectiveness.
- Delivery Excellence: Ensure timely and high-quality onboarding experiences for marketplace participants.
- Performance Optimization: Continuously monitor, analyze, and improve onboarding processes to maximize results.
- Thought Leadership: Stay abreast of industry trends and best practices, sharing insights and driving innovation within the onboarding space.
- Program Management: Oversee the development and execution of onboarding programs, ensuring seamless integration with existing processes.
- Project Management: Direct and manage project execution across all onboarding phases.
- Training & Quality: Implement robust training programs and quality control measures to ensure a consistently exceptional onboarding experience.
- Business Review & Reporting: Regularly assess onboarding performance, generate insightful reports, and present findings to stakeholders.
Here Are The Key Areas You'll Focus On
- Onboarding Orchestration and Optimization
- Team Leadership and Collaboration
- Operational Excellence and Delivery Efficiency
- Performance Management and Thought Leadership
- Program & Project Management Expertise
Qualifications
- Minimum of 12 years of experience in a delivery management role, preferably within the technology industry.
- Proven track record of leading and optimizing complex, multi-team projects.
- Strong understanding of software marketplace dynamics and onboarding best practices
- Excellent project and program management skills.
