Role Parameters Parameter Weight % A+/A Others Service Delivery Officer MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) on Rel Channel Mapped Book 15% Service Delivery Officer Mapped Book: 3% MoM TRV Growth of Mapped Book 25% Service Delivery Officer Inc HH PH on Mapped Book 15% 12 10 Service Delivery Officer Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) 10% Service Delivery Officer Branch Customer Base: Conduct customer events in Branches (min 2 per Month) 10% Service Delivery Officer Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) 10% Service Delivery Officer Service Mgmt: Ensure timely processing of all the SRs of Mapped book 7.5% Service Delivery Officer Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations 7.5%
