Role :
Service Delivery Coordinator
Experience : 5+ Yrs
Work Location : Bangalore
Job Responsibilities/Essential Functions/Competencies
- Provide operational oversight to multiple D2OS Clients
- Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for clients
- Work closely with Service Delivery Managers to complete operational tasks.
- Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients.
- Assist in preparation and participate in weekly operations meetings for D2OS Clients as needed.
- Assist in preparing Operational reporting for the Monthly and Quarterly meetings.
- Manage Infrastructure Services Escalation bridges.
- Create and present Root Cause Analysis for Critical Incidents
- Work closely and support Process and Compliance leadership.
- Create and update documentation including Standard Operating Processes and Procedures
- Participate in an on-call rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues
Looking for Immediate Joiners
