Service Coordinator

Job Title: Service Coordinator (Vendor Coordination)

• Location: Navi Mumbai

• Company: Zinq Electronics Pvt Ltd

• Position Type: Full-time

• Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator with expertise in vendor coordination to join our team. This role is pivotal in managing relationships with vendors, ensuring smooth service delivery, and maintaining high standards of customer satisfaction. The ideal candidate will excel in communication, organization, and problem-solving, with a strong ability to manage multiple vendor relationships effectively.

• Key Responsibilities:

Vendor Coordination:

• Manage and maintain relationships with external vendors and service providers.

Coordinate with vendors to schedule services, track deliveries, and ensure timely fulfillment of contracts.

• Evaluate and select vendors based on performance, cost, and quality criteria.

Address and resolve any issues or discrepancies related to vendor services or products.

• Service Management:

Oversee the scheduling and execution of services provided by vendors, ensuring adherence to service agreements and company standards.

• Monitor and track service requests and vendor performance, ensuring all tasks are completed as per client specifications.

Facilitate communication between vendors, clients, and internal teams to ensure seamless service delivery.

• Client Interaction:

Act as the primary point of contact for clients regarding vendor-related inquiries and service issues.

• Provide regular updates to clients on service status and vendor performance.

Address client concerns and feedback promptly and effectively, working with vendors to resolve any issues.

• Administrative Tasks:

Maintain accurate records of vendor contracts, service agreements, and performance metrics.

• Prepare and process vendor-related documentation, including purchase orders, invoices, and service reports.

Ensure compliance with company policies, vendor agreements, and industry regulations.

• Issue Resolution:

Identify and address any problems or delays related to vendor services.

• Implement corrective actions and process improvements to enhance vendor performance and service quality.

Conduct regular reviews of vendor performance and service delivery to ensure continuous improvement.

• Qualifications:

Bachelor's degree in any field.

• Proven experience in service coordination or vendor management, ideally with a focus on service delivery.

Strong organizational and multitasking skills, with the ability to manage multiple vendor relationships and service requests simultaneously.

• Excellent communication and interpersonal skills, with a customer-focused approach.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with vendor management software or CRM systems.

• Strong problem-solving abilities and a proactive approach to resolving issues.

Ability to work effectively both independently and as part of a team.

• Preferred Qualifications:

Minimum 6 Months Experience in a specific industry-related vendor coordination role (e.g., IT services, facilities management) is a plus.

• Knowledge of vendor management principles and best practices.

• Work Environment:

Office-based with occasional visits to vendor locations or client sites as needed.

• Collaborative environment with a focus on effective vendor management and high-quality service delivery.

• Compensation:

Salary package between Rs.15000/- to Rs.16000/-

Job Type: Full-time

Pay: 15,

• 00 - 16,000.00 per month
  
  Schedule:
• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

• Speak with the employer*

+91 9820343217