Service Coordinator

Job Title: SERVICE COORDINATOR
Company Name: TRIONET INFO SOLUTIONS
Location: Trivandrum
Job Type: Full-time

Gender : Female

Salary:

• 8 - 2 lpa (based on exp)

About Us:

Trionet Info Solutions is an ITeS solution provider and system integrator. Trionet was incorporated in 2014 and headquartered in Trivandrum and its corporate division in Cochin. Trionet has partnered with 50+ OEM brands and solutions. Trionet has a strong presence in Kerala with 2500+ customer base across Kerala. Trionet has a strong vision to become the top role player in the IT industry.
Join with Us and Build a strong career.

• Desired Qualities:

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

• Communication Skills: Excellent verbal and written communication to interact with customers and internal teams.

• Technical Knowledge: Understanding of IT hardware components and systems to facilitate effective troubleshooting and coordination.

• Problem-Solving Abilities: Capability to analyze issues and find practical solutions promptly.

• Customer Service Orientation: Dedication to ensuring customer satisfaction through responsive and effective service.

• Team Player: Collaboration with technicians, sales teams, and management to deliver seamless service.

• Attention to Detail: Precision in recording and documenting service requests and resolutions.

• Time Management: Efficiency in managing time to meet service level agreements (SLAs) and deadlines.

• Adaptability: Flexibility to handle changes in priorities or customer needs.

• Conflict Resolution: Skills to manage and resolve conflicts that may arise during service delivery.
  
• Qualifications:

• Education: Degree or diploma in IT, computer science, or a related field.

• Experience: 3-5 yrs experience in a similar role within the IT hardware industry is often preferred.

• Certifications: Relevant certifications such as ITIL will be an added advantage, or any other related certification will give preferences.

• Technical Proficiency: Familiarity with various hardware components (servers, networking equipment, surveillance, peripherals) and troubleshooting methods.

• Software Skills: Proficiency in using service management software and tools (e.g., CRM software or Google sheet etc).

• Customer Service Training: Training or certification in customer service best practices.
  
• Job Description:

• Service Coordination: Coordinate service requests from initiation to resolution, ensuring timely and effective handling of customer issues.

• Customer Interaction: Communicate with customers to understand their issues, provide updates, and ensure satisfaction with service delivery.

• Resource Allocation: Assign service requests to technicians based on skillset, availability, and priority.

• Documentation: Maintain accurate records of service requests, resolutions, and customer interactions.

• SLA Compliance: Monitor and ensure compliance with service level agreements, escalating issues as necessary to meet commitments.

• Continuous Improvement: Identify opportunities for process improvements in service delivery and customer support.

• Team Collaboration: Collaborate with internal teams including sales, technical support, and management to resolve complex issues and improve customer service.

• Reporting: Prepare and present reports on service metrics, trends, and performance to management.

• Vendor Coordination: Liaise with hardware vendors for warranty claims, replacements, or technical support.

• Inventory Management: Assist in managing spare parts inventory and logistics for timely repair and replacement.
  
• Benefits:

• Compensation package commensurate with experience as per the industry standards and above.
  

• Leverage to enhance your career in a short time with better position.

• Enhanced compensation benefits compared to any other companies.

• High employee morale value.

• Free industrial training in each domain.
  
  Job Types: Full-time, Permanent
  
  Pay: 15,000.00 - 18,000.00 per month
  
  Benefits:
• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Yearly bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person

• Speak with the employer*

+91 8590885546