Service Coordinator -Electrical/Electronics

Service Coordinator -Electrical/Electronics:

Mutlitasking executive job involving

call handling, documentation, filing, follow-up till completion of time sensitive tasks.

1-Call handling

2-Document the calls assigned

3-Followup

4-Execution

Raise service ticket / work order and notify to Technical Services Engineer.

Update Technical engineers comments & action plan in the register untill closure of the call.

Generate service ticketing

[Call registeration ticket, evaluation work order (EWO), repair work order (RWO)]

Courteous, empthatic responses to all incoming calls

Segregate the calls as per the format

Enter the call details to the respective register

Followup to ensure the committments are honored (Either by Arvi/customer), Call

attending committments, Spares commitment etc, monitor as per escalation chart

Ensure all the repaired cards / units test reports are signed by BM/ABM and filed,