Job Title:
Service Coordinator The Service Coordinator with SAP Knowledge will be responsible for overseeing the coordination and scheduling of service requests, ensuring seamless communication between clients, technicians, and internal teams. This role requires a deep understanding of SAP software, as well as proficiency in MS Office applications. The ideal candidate will excel in a fast-paced environment, thrive on problem-solving, and prioritize customer satisfaction above all else.
Key Responsibilities:
- Utilize SAP software to manage and track service requests, including scheduling appointments and assigning technicians.
Act as the primary point of contact for clients, providing updates on service status and addressing any inquiries or concerns.- Collaborate with internal teams to ensure that service appointments are completed on time and according to client specifications.
Maintain accurate records of service requests, appointments, and client communications using MS Office applications.
- Coordinate with vendors and suppliers to ensure timely delivery of parts and materials for service appointments.
Prepare and distribute service reports and documentation to internal and external stakeholders as needed.- Proactively identify opportunities for process improvement and implement best practices to enhance efficiency.
Assist with billing and invoicing processes related to service appointments, ensuring accuracy and timeliness.
- Provide training and support to new team members on SAP usage and service coordination procedures.
Uphold company policies and standards for quality, safety, and customer service excellence at all times.
Qualifications:- Bachelor's degree in business administration, management, or a related field preferred.
Minimum of [insert number] years of experience in a service coordination or similar role, with proficiency in SAP software.
- Strong knowledge of MS Office applications, including Excel, Word, and Outlook.
Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams.- Exceptional organizational and multitasking abilities, with a keen attention to detail.
Proven ability to work well under pressure and meet tight deadlines in a fast-paced environment.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
* Previous experience in [insert industry or relevant field] is a plus.
Contact:
90426 02289
Firthosh M
Executive - HR
Job Types: Full-time, Permanent
Pay: 15,
- 00 - 18,000.00 per month
Benefits: - Provident Fund
Schedule:
Supplemental pay types:
Work Location: In person
