Senior Workflow & Systems Specialist part of OPE will be providing support and stewardship to Customer Implementation Specialists and Global consulting for workflow changes and improvements while collaborating with the business and technology teams. Our purpose is to provide outstanding business efficiency by providing consultation, domain expertise, and accurate solutions to end users. In this role, you would be supporting senior team members in delivering business change projects & improvements, and solutions for Service NOW user base.
nRole Responsibilities
nEngages in new or ongoing projects and considers priorities
nSupports delivery of key improvements Service NOW
nSupports migration & complex project launches across teams through strong partnership relationships across matrixed functions
nEngages in project planning and improvement to deliver key upgrades
nAssists Engineers in debugging / solving issues involving data or the accuracy of data, in day-to-day work and production support scenarios
nCollaborate with Development/Technology and Operations to lead and deliver on strategic Fix around any major client critical issues or Incident
nSupport BAU queries, tasks and adhoc projects on Service NOW
nDocuments and communicates all new or amendments to processes
nIdentifies project risks and issues and brings up appropriately
nSuggests process improvement following investigative, analytic or diagnostic services.
nSkills & Knowledge
nDomain knowledge on multiple process aligned to CIS and CC. Excellent ability to learn new process provide support.
nGood understanding of process and procedure within Customer Implementation and Customer consulting
nExperience with system assessments and enhancements
nExperience in UAT and process documentation
nExperience with Jira, Blue works and Full Picture an advantage
nCollaborates well within the team and with other collaborators
nExcellent data analysis, problem-solving and critical thinking skills
nSelf-motivated.
nExperience in product launches that involves CIPS Products and services
nFeeling comfortable when addressing senior management representatives
nComfortable in challenging the and pushing back where appropriate
nGood communication and train team at different level to transition knowledge and learning
nPassionate about delivering outstanding solution with customer centric which driving internal efficiency
nLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
nOur purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
nWorking with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
nLSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
nWe are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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