Position Summary
A Senior Consultant is responsible for the configuration and troubleshooting of performance management solutions to meet the client's business and technical requirements. In this role, the Senior Consultant acts as the primary technical contact with full ownership of the relationship between OpenSymmetry and our clients from a technical perspective. In this role, you will have the opportunity to work directly with our client base within India and the APAC region.
Responsibilities in this role also include supporting and troubleshooting solutions for customers in a live production environment. Additionally, you may also work within the software implementation lifecycle, from requirements gathering, design, build, testing and go-live. Sr. Consultants will work as mentors to junior team members while carrying out the tasks to perform investigations, root cause analysis, and defect resolution for our array of clientele.
This position at OpenSymmetry is an outstanding career with endless potential. From extensive client facing experience to mentoring and leadership, this senior consulting position is an outstanding next step for the experienced consultant. Additionally, you'll have the opportunity to work with OpenSymmetry's own experts in the field, sharing knowledge and working together a team.
Job Objectives
The ideal candidate will be able to:
- Demonstrate a strong working knowledge in the configuration of Varicent Software to specific Business Requirements.
- Easily navigate complex customer models and provide guidance to customers and OS consultants
- Provide accurate effort hour estimates for defect remediation
- Provide key information to delivery teams regarding scope of new work and corresponding effort hour estimates
- Develop requirements & design documentation
- Share expertise with colleague / team members
- Approach a complex task or problem by breaking it down into its component parts and consider each part in detail, inclusive of identifying upstream and downstream impacts
- Direct others on operational support tasks
- Create operational process documentation in support of SOW
- Demonstrate deep knowledge of practice specific concepts and best practices (such as SPM, incentive compensation, HCM, CPQ, etc.)
- Understand when and how to switch to a different strategy when an initially selected one is unsuccessful
- Monitor progress and put effort in where is most needed
- Assist with creation of project work plan including sequencing of tasks, migration and implementation documentation
Requirements
Nice to Have Skills
- Bachelor's degree or higher / equivalent work experience
- 5-7 Years of experience in Varicent tool
- Prior technical consulting experience
- Sales Compensation Experience strongly preferred
- Advanced skillsets in Excel / Spreadsheet software
- Experience with SQL
- Superior communication skills including writing, listening and speaking
Benefits
Why You'll Love Working Here
- Company culture and values
- Company growth and success
- National Holidays, Annual Leaves and other required or typically provided leave(s)
- Access to indoor games & fully equipped gym
- Insurance Benefits
- Competitive Salary and Social Security Benefits
- Flexible work schedule to support work life balance
