Job Description
Join our dynamic team at Touchstone Infotech, where we specialize in delivering top-notch digital marketing services to clients across the globe. We are seeking a talented Senior Telecaller to help drive our sales and provide exceptional customer service. Requirements. Communicate with Inbound Leads: Engage with potential clients from India and abroad, providing comprehensive information about our services and packages.
Contact Existing and Potential Clients: Initiate contact with leads to discuss their requirements and how our services can meet their needs. Answer Queries: Address client questions and concerns regarding our products and services. Understand Customer Requirements: Use probing techniques to fully understand client needs and close deals effectively. Maintain Customer Database: Keep the customer database updated and accurately maintained.
Follow-Up Leads: Take responsibility for lead follow-up and ensure better conversion rates. Record Keeping: Maintain records of all sales calls and useful information for future reference. Qualifications & Skills. Experience: Proven experience as a telecaller or in a similar role with a track record of meeting sales targets.
Tech-Savvy: Proficient with CRM systems, IVR, and WhatsApp API systems. Communication: Excellent verbal communication skills in English. Negotiation: Strong negotiation skills with the ability to resolve issues efficiently. Availability: Must be available during office hours.
Digital Marketing Knowledge: Basic understanding of digital marketing concepts. Benefits. Cell phone reimbursement. Health insurance.
Leave encashment. Paid sick time. Paid time off. Commission pay.
Overtime pay. Performance bonus. Yearly bonus. Show more Show less
