Senior Technology Operations

Financial Management: Requires knowledge of: Financial Management tools and processes; Budgeting and internal and external program Communication tools and processes To comprehend the financial plan for implementation of multiple projects. Monitor delivery schedules and cost expenditure for multiple projects within a program. Program Estimation: Requires knowledge of: Program Estimation tools and techniques ; Risk Assessment and Mitigation tools and techniques. To assess and identify the resources required for successful completion of the project of small to medium complexity. Identify potential risks for successful completion of the project. Business Operations : Requires knowledge of: Organization KPIs; Assessment techniques. To cater to key stakeholders and their priorities. Participate in business task to get things done in own unit or area. Communicate key considerations for business decision making process. Comment on the organizations business model and financial goals. Cite examples of types of information needed to make sound business decisions. Technology Landscape Awareness: Requires knowledge of: Understanding of technology strategy and its linkages to domain; Basic understanding of existing and upcoming systems, technologies and trends; Product technical information; Basic understanding of domain specific market standards; Basic understanding of methodologies and tools, processes, checkpoints. To get involved and provide support to technology/ domain stakeholders to solve complex issues (i.e. suggest what skills are needed, how does the technology impacts). Develop business cases for projects with a projected return on investment or cost savings. Demonstrate deep functional knowledge of the business unit/domain. Translate business unit/domain requirements into projects, activities, and tasks and aligns to overall technology strategy. Serve as an interpreter and conduit to connect business unit/domain needs with tangible solutions and results. Participate in creating new processes and ways of working. Program Definition: Requires knowledge of: Program Management techniques, tools and frameworks; Benefits analysis; Program Planning tools and techniques. To define goals, deliverables and schedules for managing multiple medium to high complexity projects within a program, in line with the overall strategic objectives. Create accountability matrix for the projects. Decompose the program into multiple modules and assign responsibility assignments and milestones for each module. Comprehends the operational and financial factors that drive project success. Program Monitoring and Control : Requires knowledge of: Program Monitoring and Control tools and processes; Internal and External program Reporting and logging tools and processes To monitor and evaluate the progress of the projects against approved milestones and timelines. Lead cross functional and/or pillar coordination meetings to review schedule progress, health, issues/risks, and key dependencies of the projects. Take appropriate measures when required to bring program health on track in case of adversity. Influencing and Building Stakeholder Consensus: Requires knowledge of: Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations ; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles. To communicate, articulately and concisely, in a one-to-one/ stakeholder meeting involving one-two teams. Proactively build personal network and seek and provide constructive feedback. Present data and logic to and influence team, customers and stakeholders. Articulate results/recommendations in a structured manner using relevant data. Actively listens to others and acknowledges different technical perspectives and connects to the product/technology in development. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. What youll do...

• Risk management methodologies; Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports;
• Negotiation methodologies. To independently monitor and evaluate the progress of multiple projects in a program against approved milestones, quality metrics, and timelines. Identifies key risks and impacts under guidance from program teams/management to develop mitigation plans (solutions/options) and likelihood for managing issues. Escalates issues to relevant stakeholders. Creates and manages processes and guidelines for teams to track and monitor program budget inputs (for example, labor, infrastructure, capital).
• Requires knowledge of: Application and allocation of business communication styles/techniques; Communication channels/mediums; Program management documents; Qualitative and quantitative data management (for example, feedback, facts, analysis). To proactively communicate progress and risks and engages with core teams to resolve issues while updating broader teams and stakeholders on progress. Understands communication styles and needs of stakeholders and core program team members and uses varying communication styles as needed to achieve consensus/alignment. Independently prepares clear, concise, logically structured.
• Program Stakeholder Management: Requires knowledge of: Stakeholder identification and engagement; Processes and ways of working across various groups; Relationship management techniques; Techniques to manage conflicting stakeholder priorities and ambiguity; Stakeholder management strategy. To independently engage with the identified program stakeholders based on defined cadence to align and share regular updates. Coordinates with stakeholders in ambiguous scenarios and ensures stakeholder alignment during and after minor setbacks, blockers, and obstacles.

Minimum Qualifications... Minimum Qualifications:Option 1: Bachelors degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years experience in project management, program management, program operations, or related area. Option 2: 5 years experience in project management, program management, program operations, or related area. As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Preferred Qualifications... Building Infrastructure Technology, Building technology platforms, Change Management, Human Resources, Investigations, Managing challenging workforce issues, Product Management, Remedy System, Vendor Management