Senior Technical Writer

Responsibilities

What You Will Do:

Under the guidance of your senior technical writer in Brisbane, Australia, you will:

• Create content from user interface and engineering requirements to create and update user procedures, technical user reference manuals, installations manuals, release notes, product help, and virtual training for multiple audiences.
• Develop procedures from development materials, legacy content, product specifications, product benefit statements, production drawings, and operating procedures.
• Possess the knowledge of, and accurately apply, U.S. English language including the meaning of words, rules of composition, and grammar.
• Develop and maintain product documentation, including (but not limited to) Release Notes, Server-side API Technical Reference Manuals, User Reference Manuals, Hardware and Software Installation Guides, Troubleshooting Guides, Commissioning Manuals, Help docs, Specification Sheets, Quick Guides, process documentation, and training documentation.
• Author new content and maintain existing documentation using Adobe FrameMaker, Microsoft Word, and Adobe Acrobat.
• Capture and edit images using Snagit.
• Maintain and revise HTML5 help files.
• Organize material and complete writing assignments in accordance with set standards and content maps regarding order, clarity, style, and terminology to deliver high quality documentation.
• Perform draft and final layout for hard-copy printed manuals and online documentation.
• Edit documents for language use and application of corporate branding guidelines as required.
• Apply style guides and authoring checklists to maintain documentation quality.
• Develop strong product knowledge and understanding of target audience users and personas.
• Align yourself with the best practices in user assistance approaches including documentation
• Test documentation against software in development.
• Work with other writers, Product Managers, and hardware and software product development to identify gaps in documentation of functionality and complete the required documentation.
• Work with agile methodologies and industry best practices.
• Work collaboratively with internal and external stakeholders across international development centers to develop new feature documentation and update existing documentation where required.
• Maintain, enhance, and adhere to Hexagon Mining, Mine Operations documentation and reporting standards, systems, and processes.
• Understand implications of new content for current and future documentation requirements and the entire documentation set.
• Ensure content delivered is aligned with the relevant documentation standards, guidelines, and content architecture
• Align with the objectives of Geosystems division of Hexagon R&D India
  
  

Educational Qualifications


What Would Be Nice

• Bachelor or MA in English or Scientific and Technical Communications
• Knowledge of using and applying Style Guides including the Chicago Manual of Style.
• Experience in creating and updating Templates in Microsoft Word and FrameMaker.
• Experience in creating single-source documents with reused content in FrameMaker.
• Experience in creating or editing multimedia content such as images and videos
• Experience in instructional design to develop scenario-based training content
• Knowledge of database software, or C++ language.
• Experience in the mining industry.
  
  

Overview


Technical Writer

Hexagon Mining, the leader in providing open pit and underground solutions for the Mining industry, has an immediate opening for a Technical Writer.

You will be responsible for working as part of a global team to develop documentation for technologically advanced software and hardware applications for the Mining industry. You will be responsible for developing, writing, updating, and delivering internal and external content for software and hardware user assistance, including documentation and other learning content under general supervision for the Hexagon Mining family of products. If you have a passion for technical writing in the geology, mining, software, or engineering space, this is the position for you.

What We Provide

• Competitive pay commensurate to experience and skills
• Flexible hours
  
  

ABOUT Hexagon Mining


Hexagon Mining, part of Hexagon AB, is a global leader in the Mining Industry helping to connect all parts of a mine with technologies that make sense of data in real time. Hexagon Mining division brings surveying, design, fleet management, production optimization, and collision avoidance together in a life-of-mine solution that connects people and processes. Our customers are safer, more productive, and can make sense of their data.

About Hcci

Hexagon R&D India is a key global technology R&D hub for Hexagon. Ground-breaking innovations, consistent deliveries, and ever-evolving technologies at HCCI have helped Hexagon's various units grow their businesses and customer bases around the world.

Hexagon R&D India (previously known as Intergraph Consulting Pvt. Ltd) one of the earliest IT companies in the city of Hyderabad has a rich, 36-year history and currently employs a 2000+ workforce. It is a valued pillar of the Hexagon Group, providing a competitive advantage to the overall enterprise.

Skills Required

What You will Need

• A relevant tertiary qualification (any Graduate or Postgraduate in any specialization) or a clearly defined, extensive and proven skill set in the technical authoring field.
• Ability to write American English clearly and concisely using correct grammar, spelling, and punctuation.
• Experience in using an authoring tool such as AuthorIT, FrameMaker, or RoboHelp
• Experience in content reuse.
• Proven ability to write conceptual, theory, task-oriented, and reference documentation with equal facility
• Experience writing to a style guide and to meet authoring requirements
• Excellent written and spoken English
• Experience with Microsoft Office
• Experience with JIRA and Confluence to track your work and collaborate with the product teams
• Capable of effectively working with multiple stakeholders in cross-cultural, global teams
• Minimum two years experience in a similar role.
  
  

Hexagon Diversity Commitment
The Company seeks to actively recruit, continually develop and retain talented people from diverse backgrounds and origins. The Company also is an equal opportunity employer, committed to providing equal opportunities to all qualified employees and applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other status protected by any applicable law. All employees will be treated with equal respect and will have an equal opportunity to contribute fully to the Company's success based on their individual skills and interests.