Senior Technical Support Engineer

Department Description: Oracle Linux

The Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology. Driven by the need for true enterprise-quality Linux support and seeing an opportunity to significantly reduce IT infrastructure costs, more and more customers have been finding great value in Oracle's Linux Operating System Support for over 18 years.

Oracle Linux is integral components of cloud infrastructure deployed by a large number of enterprise customers worldwide.

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KEY OBJECTIVES:

This position is for remote customer support of Oracle Linux and its components.

The team's primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with customers, other support teams and developers.

The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers. The position requires working on a 24/7 shift pattern on a rotational schedule as well as covering weekends/public holidays. Work location is Bengaluru, India.

Required and desired skills include

• Excellent knowledge of the Linux OS internals.
• Support knowledge of different flavors of Linux like Oracle Linux,RHEL,CentOS and SUSE is an added advantage.
• Experience in managing and troubleshooting Linux servers in a production environment.
• Excellent system-level debugging skills and experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc).
• Experience with Virtualization and Clustering technologies.
• Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage.
• Experience working on OpenStack technologies is a plus.
• Strong analytical and troubleshooting skills.
• Excellent spoken and written English communication skills.
• Good customer interaction skills.
• Customer focused with a pro-active and responsive approach.

Career Level - IC3