We are
Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.
We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a
Senior Technical Support Engineer and help us do what we do best: propelling business forward.
The TSE provides technical support to customers and other departments. Handles technical issues of low to moderate complexity with little to no supervision. Specialized in one area/product with good customer care skills. Knowledgeable about internal procedures, processes, and tools. Excellent team player and communicator with very good diagnostic and troubleshooting skills.
In This Role, You Will
- Engage customers, partners and prospects to explain concepts, solve issues and train their employees.
- Follows Industry best-practices/ Progress policies on workflow
- Funnel customer feedback into the Product/Engineering organization
- Test release candidates for field readiness
- Escalate internally to management if a customer situation is not getting adequate attention
- Conduct Webinars and workshops
Your Background
- Experience in Customer facing technical roles
- Excellent Written and Oral communication skills
- Strong problem-solving skills
- Technical Skills: Networking fundamentals and Protocols (DNS,TCP/IP, SSH, IPv4/6/Sec, FTP, LDAP, SMTP, SNMP)
- Routers, Switches, Firewalls, Load balancers
- Server administration skills (Windows/Linux)
- Virtualization VMWare etc
- Devops principles conceptual knowledge
- Database (SQL , NoSQL) conceptual knowledge
- Willingness to work in US shifts.
If this sounds like you and fits your experience and career goals, we'd be happy to chat.
What We Offer In Return Is The Opportunity To Experience a Great Company Culture With Wonderful Colleagues To Learn From And Collaborate With And To Enjoy
- 30 days of earned leaves plus an extra day off for your birthday, various other leaves like Marriage leave, Casual leave, Maternity leave, Paternity Leave
- Premium Group medical Insurance for employee and 5 dependents, Personal accident insurance coverage, Life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans
Apply Now!
