Greetings from Itron !!
Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries.
We have an exciting role for Technical Support Engineer with Itron, Bangalore for which JD is as follows:
Note:- This role would require the candidate to work in mid/evening shifts, so please apply only if you are comfortable with working in shifts.
Experience :- 5 8 years.
What will your job look like
- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- Flexible to work in shifts based on customer need.
Skills Required
- Good and intermediate knowledge and hands on skills on LINUX Operating system and application product support.
- Able to understand architecture of the application and recommend the changes require to optimize the same.
- Good knowledge on Problem solving and incident management process along with ITIL knowledge.
- Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
- Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQ,J2EE Web applications).
- Able to understand the product feature and J2ee exceptions and able to correlate it.
- Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills
- Basic networking concepts and understanding of different OSI layers.
- Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL, various protocols.
- Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
- Knowledge on cloud concepts, Middle tier like Tomcat / Jboss and understanding the basic configuration.
- Knowledge on Messaging queue like Active MQ, Rabbit MQ and Kafka is must.
- Experience on AZURE is desirable.
- Should have experience in Managing issues and requests logged through Service Now and JIRA
- Excellent in providing support on Web Applications based on Java/Linux and knowledge on ITIL processes.
- Experience with any one of the scripting languages (e.g, Shell scripting, python) and programming / debugging skills on Java / J2EE.
- Able to debug the code and pin point the issue or defect at the LOC level.
- Deep understanding on JAVA HEAP memory and data flow on application from technical front.
- Able to analysis and understand HEAP dump, Thread dump , access log and application log and reverse engineer the debug the flow.
- Good understanding of XML, JSON and RESTful API's.
- Min of 2+ years of software development experience in .NET with extensive debugging and troubleshooting.
- Experience with object-oriented and asynchronous programming patterns & understanding of MVC design patterns and frameworks.
- Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like .Net / SQL / IIS /Message Queues/ Restful services.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [Confidential Information].
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
