Senior Technical Service Engineer

Element Solutions

Early Applicant

Posted 6 months ago
Be among the first 10 applicants

5-7 Years

Chennai, India

Job Description

Reports directly to Sales and CTS Manager. Responsible to drive growth through successful new product trials in addition to increasing customer loyalty through exceeding expectation in the areas of technical competence, responsiveness, and troubleshooting, working hand in hand with sales team.

You are required to work closely with various departments of such as the sales, marketing, R&D teams. The position interacts with various departments and business division within the SAS business unit locally, regionally, and globally.
Qualified candidate should be able to accurately and on a timely basis, prepare and submit the monthly technical reports, call reports, and evaluation reports on timely basis

What will you be doing

Provide technical support to our Circuit Board Assembly customers in India, both for product qualification and ramp, by providing appropriate solutions to technical issues through process troubleshooting and root cause(s) analysis to resolve customer issues on timely manner.
Participate on-site customer evaluations with primary goal of evaluation success to help drive the growth of Semiconductor Assembly product portfolio in India.
Regular technical visits, lead technical discussions and meetings with customers to discuss technical issues and resolutions to help sales to create new opportunities.
Provide technical trainings, and technical presentations to external and internal customers.
Closely collaborate with other departments such as Operations, QA, R&D, and Product Marketing to provide technical solutions, to resolve product and quality issues, and maintain good product quality and services to Semiconductor Assembly customers.
Prepare and submit the monthly technical reports, call reports, and evaluation reports on timely basis.
Manage technical projects which include product evaluations & qualifications, technology transfers, process solutions, new product implementation, & others.
Build relationships with customers, distributors/agents and maintain constant contact with them to grow the Semiconductor Assembly business.

Who are You

- bachelors degree in electrical / Electronics / Chemical / Mechanical engineering/Material Science

- At least 5 years PCBA Assembly industry experience.

- Experience on solder paste, paste flux, die attach, underfills and getter materials. Experience with resin encapsulation, conformal coatings and thermal management materials.

- Proficient English language capability - written and verbal

- Team player, pro-active, and willing to learn attitude

What competencies will you need

- Strong communication skills (written & verbal) for English

- Local language skills a plus, including Hindi, Marathi, Kannada and Tamil.

- Strong presentation skills

- Outstanding customer relationship skills and be able to adapt to varying customer needs.

- Ability to multitask, manage transitions effectively and change focus quickly

- Ability to handle constructive feedback and adapt accordingly

- Ability to multi-task with can-do attitude

We are we Offering

As part of our team here, in addition to a competitive Gross Salary you will be eligible to participate in a generous performance related bonus scheme.

In addition, you will receive 3 comprehensive insurance benefits