Senior Technical Process Executive

Responsibilities

. Excellent communication skills to attend/resolve client issues on calls/chat/mail.
. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
. Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
. General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
. Productivity applications like Microsoft office tools.
. Open to work in 24.7 and work from office environment
. Analytical problem solvers who will understand issues and to resolve customer issues
. Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
. Being proactive and show the utmost respect for customer's time
. Good time management, ensuring all contacts with customers add value
. Work from Office

Preferred Skills:

Customer Service- CS-Service Desk/ Voice