Responsibilities
Provide Microsoft 0365, azure active directory, outlook technical support
Excellent communication skills
. Work experience on O365, active directory, MS teams,troubleshooting.
. Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
. Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
. Knowledge of Incident Management lifecycle.
. Aware of current role SLA and Metrics handled.
. Talents should be based out of Hyderabad
. Work from Office is mandatory, No option of hybrid and WFH.
. 24.7 Shifts are mandatory.
Additional Responsibilities:
Experience of working as a Service Desk agent showing experience of systems, support, diagnostic and resolution
. Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
. Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
. Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
. Display ownership and accountability
. Excellent in communication
. Need to work on US/UK shift timings.
. Need to complete specific and dedicated training programs set by the client.
. 24.7 , flexible shifts
. 100% WFO , no hybrid
Candidate's role and competitive package shall be determined by:
1. Experience
2. Performance during evaluation/s
3. Competencies demonstrate during interview included soft and hard skills
Technical and Professional Requirements:
Provide Microsoft 0365, azure active directory, outlook technical support
Excellent communication skills
. Work experience on O365, active directory, MS teams,troubleshooting.
Preferred Skills:
Customer Service- CS- Service Desk- Voice- Chats- email Chats
