Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.
Key Responsibilities :-
- Work as part of Operations team primarily supporting the Distributed applications
- Respond to incidents as well as work to identify proactive incident circumvention
- Support the Batch Operations that occurs nightly for Distributed systems
- Work on rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively
- Identify and recommend performance enhancements/improvements for applications
- Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays
- Work towards continuous Service improvements on our Standard Operating procedures, finding automation opportunities wherever possible.
- Open to work across the Technologies i.e. Distributed and Mainframe Technologies and across the App Dev and Production support roles as per the Company needs.
Required Qualifications
Preferred Qualifications :-
ITIL certification
- Insurance and Annuities knowledge will be highly preferred
- Knowledge of Mainframe/Vantage systems will be an added advantage
- Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
- Excellent problem-solving skills in multiple functional infrastructure/application areas.
- Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
- Proven experience creating, championing, and maintaining processes, procedures and policies.
- Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment
