This role offers the opportunity for the successful candidate to join a dynamic team and to develop their knowledge and skills base to enjoy a career in Investor Services in the Funds industry.
Strategic Focus
- To meet SLA all the time with agreed quality with counterpart, maintain good working relationships with colleagues, collaborate with others to achieve the team s goals.
Operational Management
- Ensure all internal and external service levels and regulatory deadlines are met
- Ensure all task procedures are followed by the team. On an ongoing basis, ensure all procedures are maintained and that they reflect updates brought about from internal policy or regulation changes
- Support and review business process and system changes, ensuring business accuracy around all documentation and impacts to service delivery
- Develop and maintain relationships with internal teams across geographical locations.
- Support the continued creation of the efficient operating model, ensuring India hub is established with appropriate controls
- Respond to enquiries promptly, proactively handling issues, and striving for the highest levels of customer service
- Accurately review, and complete various operational tasks in a timely manner including but not limited, review of data updated correctly in the system, review of activities performed by the administrators.
- Maintain department procedures in accordance with regulatory requirements, SLA s, best practice, and Company policies.
- Provide a contact point and/or assistance with queries from Clients, Depositories etc and key contacts.
- Identify instances of non-compliance and refer to the Senior Managers, and the Compliance Department, and resolve them.
- Maintain staff training and competence standards with regular 1-1 and team meeting.
- Create and maintain effective working relationships with colleagues and assist other areas of the business as and when required.
- Maintain an awareness and understanding of the investment industry.
- Get trained and regularly perform production activities to manage own skill level.
- Resolving complaints and solving problems on behalf of Clients, Depositories, etc.
- Maintenance of departmental Risk Register.
- Assisting the Manager respond to regular reviews/audits and Compliance Visits.
- Champion any change or improvement initiative by the organisation
- For areas of responsibility, ensure:
- Emerging risks are identified, assessed, and captured within the departmental risk register and, where appropriate, subject to escalation to senior management.
- Operational controls are carried out in accordance with the laid down business policies and procedures.
- Actions for improvements are dealt with in accordance with agreed timescales.
- Proactivity in identifying areas for control improvement.
People Leadership
- To be a mentor to the new joiners or colleagues who need assistance
- Work collaboratively across the firm to achieve the Goals of the team / company
- Motivate the team to ensure talent retention and create positive work culture
- Manage leaves, shrinkage, and other parameters as per company standard
Governance & Risk
- To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.
- Provide periodic reports to Senior Management on team performance
Education and Experience:
- A Bachelors or Master s Degree in Business Or Finance Or Banking related discipline from a reputed College/University.
- Good working knowledge of Microsoft Office.
- More than 6 years experience in Fund industry.
Soft skills and abilities:
- Customer focused with the ability to collaborate with others to achieve desired outcomes
- Effective communication skills, both written and verbal
- Excellent attention to detail
- Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
- Demonstrates good teamwork ethic
- Actively seeks out self-improvement, professional development opportunities and feedback
- Ability to work to tight deadlines and follow process
- Basic understanding of relevant industry knowledge and commercial impacts
- Takes ownership of role, responsibilities, and impact on the wider team
- Willingness to work in Rotational Shifts
